Case Studies Demonstrate Successful Use of NGOSS Around the World

The TeleManagement Forum (TM Forum) announced NGOSS uptake is rapidly accelerating as service providers and their suppliers embrace the TM Forum’s standards as the way forward for telecom operations in the 21st century competitive landscape. As evidence, the TM Forum is offering case studies from a sampling of service providers that are using NGOSS to help solve their operational challenges and manage innovation. Their solutions range from business process streamlining to full NGOSS implementation, with all recognizing the value of the common processes, common language and common direction of NGOSS in their projects.

Case Study: O2 Germany Seeks to Outpace Competition With Back-Office Prowess Based on TM Forum Standards

In March 2005, market penetration for mobile phone use in Germany rose to 83 percent, increasing competition and raising the stakes for wireless operators in the nation. Providing service to nearly 8 million subscribers, mobile operator O2 Germany embarked on a complex integration project in its back office to streamline its operations – a key aspect of remaining competitive. In this project, O2 focused on the optimization of operations by integrating the management of transmission technologies into one homogenous platform. O2’s project, based on the implementation of InsightNet NGOSS platform, covered the areas of fault management, performance management and configuration management, and as a result, led to the lowering of the total cost of ownership and enabling better time-to-market for the new services.

Case Study: U.S. Provider Tames Beastly Back Office Using TM Forum Specifications

Covad Communications Group, a California-based voice and data communications provider, had 67 different business operations support systems and 51 network OSSs with minimal effective methodology in place to manage discrepancies and business rules. The company sought to leverage industry standards to streamline its back-office operations and employed both TM Forum and OSS/J specifications in this process. Covad created business domains based on the enhanced Telecom Operations Map (eTOM) to aggregate business functionality and used the Shared Information/Data Model (SID) to gain an enterprise view of entities via a unified and consistent model.

Case Study: Telecom Italia Sparkle Redesigns OSS Architecture Using the eTOM

Telecom Italia Sparkle (TIS) is a wholly owned subsidiary of Telecom Italia operating with subsidiaries in 16 nations. TIS is a full service provider that was established nearly three years ago to offer voice, IP bandwidth and managed data services for fixed-line and mobile operators as well as ISPs. The provider reported 1.8 billion euros in revenue in 2004. TIS wanted to redesign its overall legacy OSS architecture following the TeleManagement Forum’s business process framework outlined in the enhanced Telecom Operations Map (eTOM). After the successful implementation of the network inventory system TIS moved to complete the fulfillment chain beginning with the order management process.

Case Study: Korea Telecom NGOSS Implementation Covers 1 Million Subscribers

Korea Telecom (KT) has spent the last two years improving its back-office environment. In this endeavor, KT set out on the path to further develop and enhance its operations support systems based on solid industry standards. The provider calls this innovative program “New Operations Support Systems” (NeOSS). KT’s NeOSS implementation includes use of the TeleManagement Forum’s eTOM, NGOSS Requirement, NGOSS Architecture and Information Model. KT’s use of NGOSS has helped the company remain an agile competitor in a rapidly changing market and respond to customer requirements for new services and better quality of service.

Case Study: CANTV Program in Latin America Puts TM Forum Standards to the Test

To face the increasing demand of services in the next few years, Venezuelan incumbent telephone company CANTV has defined a set of standards and guidelines that will be used to support products, services, platforms and methodologies as part of a business integration program called PIC. CANTV is using the TM Forum’s Shared Information/Data model (SID), Technology Neutral Architecture (TNA) and New Generation Operations Support Systems (NGOSS) methodology. CANTV has tested its use of the TM Forum’s standards in an insightful pilot project and has performed a project to develop a corporate portal that will support a unified vision of how customer relationship management will be handled within the organization. CANTV’s work on this project will support OSS applications, operative corporate reports and business processes.

Case Study: Belgacom Eradicates Legacy OSS/BSS Using TM Forum Standards

The complexity of various legacy, silo-defined domain architectures threatened European telecom service provider Belgacom. Operating in the competitive arenas of fixed-line telephone and mobile services as well as broadband data and Internet services, Belgacom, like any provider, could not afford to be slowed by inefficiency in the back office. Belgacom management decided to launch an initiative to define a single enterprise architecture framework. Driven by the need to support new business concepts introduced by the launch of broadband-based products and services, the focus of this project was set on aligning the end-to-end operations and business support systems (OSS/BSS) architecture, processes and information. Belgacom’s work was conducted based on the TM Forum's Shared Information/Data (SID) model and enhanced Telecom Operations Map (eTOM) standards.

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