Profitec Billing Services' OmniSuite Implemented by Stage 2 Networks

Stage 2 Networks, a New York-based service provider, has implemented Profitec Billing Services' (Booth 549) OmniSuite offering and all back-office services.

Profitec also is providing the CLEC with an ASP-based solution and associated IT support. OmniSuite includes Web-based end user sign-up order-entry and reporting tools, which support real-time financial decision-making and application qualification.

Based on the customer ANI entered and selection criterion, Profitec presents only product choices for which a specific account is qualified. Accepted orders pass electronically into OmniBill, the central OmniSuite component.

OmniBill triggers activation events, which pass through the Internet to underlying access providers or downstream switching equipment. Electronic billing and online customer self-care are supported through the OmniView EBPP. Status information is available online to sales agents.

Stage 2 Networks also will use Profitec's back-office services, including its customer care center, which offers 24-hour availability. The customer care staff operates under the Stage 2 Networks brand and are trained on Stage 2's product set so they can perform sales support and product upsells.

Profitec's product set supports real-time credit checking, financial decision-making, address verifications, credit-card validations, financial treatment with suspensions and reinstatements, and order management with trouble-ticketing and service-order capability.

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