3 Italia Picks Progress Software for Billing

Nice, France ― Progress Software announced at Management World that 3 Italia has chosen its Apama Complex Event Processing Platform to provide real-time visibility and operational responsiveness into its service and billing process.

The Apama CEP solution allows 3 Italia to proactively monitor business events in its convergent billing and network systems in real-time. This enables them to have a holistic, customer-centric view of how their services are operating. Problems are anticipated and corrected before services and customer satisfaction are impacted, minimizing revenue loss.

3 Italia is one of the first telecommunication providers in Europe to implement convergent billing, providing a single charging system for pre- and postpaid services of voice, video, SMS and data. The billing system handles large amounts of data from multiple gateways. All the data is converged into a single system that reconciles service requests with customers’ current account balances. Apama dashboards are used by Business Operations users to ensure this reconciliation occurs correctly, within the timeframes expected by the network and by its customers. In total, several hundred key performance indicators are calculated, correlated and analysed in real-time with the results presented on dashboards personalised to the users responsible for managing various services.

3 Italia also plans to introduce the Apama product to monitor, analyze and act on other business processes such as ATM top-ups, execution of marketing programs and customer service level agreements.

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