Occam Launches FTTH Customer Support Program

The program draws off Occam’s two and a half years of experiences with passive optical network deployments, according to Vela.

The Basic package provides an Occam customer support engineer onsite for two days to help telco staff gain hands on experience with CPE and the vendor’s installation and training tools, said Vela. It’s designed for those just getting started with FTTH and a small number of ONTs.

The Outside Plant Package includes everything in the Basic package plus an extra day with the onsite technician as well as hands-on training with fiber splicing and the mounting of ONT, according to Vela. Occam recommends the ratio of telco staff to Occam technician in classroom setups be eight to one.

The DHCP Plus package includes everything in the two preceding packages and is for operators focused heavily on scaling their FTTH networks. Customers get an extra day with the Occam engineer, who focuses on network administration as it applies to installing DHCP servers.

Customers can use Occam’s ONT Configuration Manager tool to streamline the deployment of ONTs with IP addresses needed to work with network systems such as softswitches, said Vela.

Asked if the program includes a focus on justifying FTTH deployments, expansions or upgrades, Vela replied: “We’re assuming they have already made the business case for FTTH.”

Is the program another way for Occam to make money from its customer base? “It’s not just a revenue generation play, it’s something we are doing to help our customers,” said Vela.

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