Contact Solutions Deploys Tekelec Packet Switch

Tekelec, which develops network applications for next-generation fixed, mobile and packet networks, today announced Contact Solutions Inc. has deployed two Tekelec 7000 Class 5 Packet Switches to support its IVR applications.

Contact Solutions, an IVR outsource wholesaler, provides automated customer service solutions to clients in the telecommunications, government, service and transportation industries. The Tekelec 7000 softswitch delivers enhanced VoIP services for IOCs, cable operators and other mid-size carriers that fully integrates both IP and TDM interfaces. The Tekelec 7000 softswitch provides increased growth expansion potential, lower footprint and power requirements, and future VoIP networking capabilities to boost the operator’s IVR business operations.

“We are continually exploring broader market applications for the Tekelec 7000, such as enabling IVR service providers like Contact Solutions to offer reliable, automated customer service solutions,” said Eric Pratt, general manager of the Tekelec 7000 in the company’s Switching Solutions Group. “Our next-generation softswitch protects operators investments by supporting VoIP and TDM subscriber traffic without requiring costly overhauls to their existing networks.”

Tekelec www.tekelec.com

Share this article: Email, Slashdot, Digg, Del.icio.us, Yahoo!MyWeb, Windows Live Favorites, Furl
Add this article feed to: RSS, My Yahoo, Newsgator, Bloglines