Army Certifies NetCracker; One Communications Deploys it

Competitive local exchange carriers must transform their back offices, too. So One Communications, the largest privately held CLEC in the United States, said this week it has implemented NetCracker Technology’s OSS Service Fulfillment Suite to manage its consumer and business services as it consolidates processes in its growing regional network.

One Communications will use the NetCracker solution for the end-to-end design, creation, delivery and management of services for over 160,000 business customers in 16 states. The software suite includes service inventory, service provisioning and activation, resource inventory and customer impact analysis. Brian Fink, CIO at One Communications said the NetCracker OSS platform has streamlined his company’s internal processes, which translates to improved service, enhanced response time and better value.

“We have had a great first quarter, which is typically slower and this is another example of us executing on a number of successful deliverables,” said Andrew Feinberg, president and CEO of NetCracker.

NetCracker also received from the U.S. Army a much coveted certification from the IACORA Office’s Authority to Operate certification process. NetCracker’s Enterprise Infrastructure Management solution became the first OSS solution to become certified through this process.

Both the Army and the Army National Guard use NetCracker’s inventory, reconciliation, workflow and fulfillment capabilities in order to increase automation and improve the management of their IT assets. They have deployed version 7.0 of NetCracker’s solution for various technology management needs such as gaining a full resource view of both IT and telecom networks, to monitor software usage, manage software licenses and coordinate with network systems on such issues as WAN capacity.

To run in a live Army network, software applications must have ATO certification, which takes about six months of intense data gathering and testing of over 100 different controls.

“When the Army deems you mission critical that says a lot about your product,” Feinberg said. “Because of the sensitivity of their content, they need end-to-end management of their systems. Nowhere is that more evident than in the military.”

Feinberg said that the software being used by the Army and the acknowledgement of its ability to support mission-critical networks, are leveragable to the broader service management world, including mobile networks.

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