Software as a Service

Until service providers learn to truly personalize their services, all of their talk about being customer focused should include an asterisk. It is not as if they aren’t trying. And they are in fact, focusing on the customer. They just have a ways to go before being customer focused develops into a more intimate relationship. Service providers have been busy ...

BT announced Tuesday an agreement with Microsoft Corp. to market and deliver Microsoft Online Services to business customers, giving them access to integrated cloud computing and collaboration services. BT will be the first telecommunications and network IT services provider to resell the Dedicated Business Productivity Online Suite to enterprise organizations.BT customers will have access to Microsoft’s Business Productivity Online Suite, ...

Microsoft Corp. named Austen Mulinder as corporate vice president of the Communications Sector on Friday. Mulinder will be responsible for leading and executing Microsoft’s sales and marketing strategy to telecommunications, hosting, media and entertainment companies.Mulinder will report to Simon Witts, corporate vice president of Microsoft’s Enterprise and Partner Group, who said Mulinder brings a wealth of sales and leadership experience ...

NEC will supply a Software-as-a-Service platform that will provide a variety of services to small and midsized companies affiliated with Telefónica S.A.. NEC will construct and provide the infrastructure platform for a range of application software targeting businesses and homes via SaaS platforms. Through this SaaS platform, Telefónica will provide a variety of business application software, such as CRM and ...

SIMtone Corp. has announced the availability of its Virtual Service Platform (VSP) Service Provider Edition (SPE) v2.1.0 software, which the company says enables service providers and telecom operators to rapidly offer and efficiently deploy consumer-grade virtual PCs and SaaS services as well as and business-grade virtual desktops and applications, with minimal up-front or ongoing capital and operational expenditures. SIMtone says ...